©2020 Gartner… Kelsie Marian Marc is quoted, stating, “In 2020… CIOs can use these trends to identify how emerging technologies align and support customers’ expectations while reducing costs and growing top-line revenue. Improve customer experience with digital innovation. Read this Gartner research primer to learn more. By continuing to use this site, or closing this box, you consent to our use of cookies. Complete the form to get your free copy. Gartner’s top digital experience trends for 2020 (in no particular order) are: 1. The spark of artificial intelligence to ignite a technical revolution. In this conversation about digital trends for 2020, I’d like to start by mentioning the advancement of 5G technology. In this report, Gartner offers an analysis of key trends and market implications around Agile and DevOps, along with recommendations for strategic planning, implementation and improvement. As per PwC, by 2030, AI will add … CIOs can use these trends to identify how emerging technologies align and support customers’ expectations while reducing costs and growing top-line revenue. Reset Your Business Strategy Amid COVID-19, Sourcing, Procurement and Vendor Management. "Continue" For further information, see Guiding Principles on Independence and Objectivity. Gartner: Predicts 2020: Agile and DevOps Are Key to Digital Transformation … and 5G speeds are expected to grow to 100 gigabytes per sec… March 6, 2020. ... Supply Chain Digital Magazine covers procurement transformation, digital supply … Moving forward, digital transformation will … While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Supply Chain Digital examines the top eight supply chain technology trends for 2020, according to Gartner. button, you are agreeing to the ©2020 Gartner, Inc. and/or its affiliates. Predictions for 2020: Trends leading the way for the next wave of digital transformation. "Download Research" According to us in the report by Gartner by 2024, AI tools and techniques will disrupt the global market through the engagement of … What Business Leaders Must Do Now COVID-19 forced digital transformation to move at an unprecedented rate, by some estimates fast-forwarding consumer and digital … Content Services platforms and Enterprise Content Management (ECM) are integral elements of a comprehensive digital transformation strategy. Gartner Terms of Use Next steps for digital transformation. All rights reserved. All rights reserved. According to the 2020 connectivity … Glimpses into Digital Transformation Trends 2020. button, you are agreeing to the Every retail transaction is a one-to-one customer interaction, but enabling customer-centric engagement across all shopping touchpoints requires more than just transaction capability. Top 10 Strategic Technology Trends for 2020 Retail success hinges on digital transformation of physical stores and the ability to use data prescriptively across the retail ecosystem. In the 2020 Market Guide for Digital Experience Monitoring, we believe Gartner provides context on how the DEM market and vendor technologies are evolving to address the more distributed … Eighty-six percent of respondents to the 2021 Gartner Board of Directors survey, conducted from May through June 2020, said technology has a transformational role in addressing … We believe that the … This year, learn to identify the role of technology in supporting retail digital transformation in the next decade. With Gartner insights and guidance, learn to uplift customer experience through digital transformation in retail. To learn more, visit our Privacy Policy. , Privacy Policy. , Gartner investigated this and found that while agile and DevOps are going to be key pieces to achieving digital transformation, organizations that implement a one-size-fits-all agile approach without a … Hyperautomation, which was the number one trend listed in Gartner’s predictions for 2020 offered a year ago, notes that anything that can be automated should be. Over the last few years, most discussions about the next year’s Digital Transformation trends had begun to feel a bit repetitive: Cloud, Edge Compute, the IoT, AR… It always seemed like … ... Marc Vontobel’s expert prediction on technologies that will drive digital transformation in 2020. A smart workspace leverages the growing digitalization of physical objects to … ... a 40% more increase in 2020. We use cookies to deliver the best possible experience on our website. button, you are agreeing to the Rethink Digital Transformation and Content Management. To learn more, visit our Privacy Policy. This year, learn to identify the role of technology in supporting retail digital transformation in the next decade. Max Hammond As consumers … Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Privacy Policy. , Reset Your Business Strategy Amid COVID-19, Sourcing, Procurement and Vendor Management. … Experience becomes the true north for transformation. By clicking the Multiexperience refers to the various permutations of modality (touch, voice and gesture), device and app with which users interact on their digital … Retailers must leverage technology that augments the customer’s preferred way to shop. Your access and use of this publication are governed by Gartner’s Usage Policy. ©2020 Gartner, Inc. and/or its affiliates. If you haven’t yet heard of it, 5G technology is, you guessed it, the fifth generation of wireless technology for digital cellular networks. Learn how to access this content as a Gartner client. 5G technology will not only provide faster connections between humans, but it will create lightning-fast connections between machines, objects, and devices. Home » Blog » Digital Transformation Trends: Top Picks for 2020 The end of the year is the time to reflect on the past year and to plan for the year ahead. By clicking the We use cookies to deliver the best possible experience on our website. ©2020 Gartner, Inc. and/or its affiliates. Gartner Terms of Use and Multiexperience. The evolution of technology is creating a trust crisis. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. And when I say lightning-fast, I truly mean lightning-fast. By making the most of the powerhouse combination of artificial intelligence, data analytics, RPA, and modern product engineering, companies can stay ahead in 2020. And Adobe was recently recognized as a market Leader in the latest 2020 Gartner Magic Quadrant for Digital Commerce report — a must-read for any digital commerce leader. Here are the top 8 trends shaping digital transformation in 2021. Gartner is a registered trademark of Gartner, Inc. and its affiliates. ... GARTNER Hype … Its research is produced independently by its research organization without input or influence from any third party. Similarly, Gartner’s “Top Strategic Predictions for 2020 and Beyond” touches on BYOD, AI, cryptocurrency, blockchain, orchestration of business applications, and digital innovation timelines. Transparency and traceability. Read this Gartner research primer to learn more. Robert Hetu. Artificial Intelligence (AI) AI in the supply chain consists of a toolbox of technology options that help … Without hyperautomation… OpenText has been named a Leader in the Gartner Magic Quadrant for Content Services Platforms 2020 … Progressive I&O organizations embrace infrastructure-led innovation, according to the keynote for this week's virtual Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2020… Gartner can help you stay ahead of technology trends that have the potential to both create opportunity and drive significant disruption along your digital business transformation journey. Privacy Policy. So, amid all the predictions and upcoming trends, here are our top 3 picks that you should consider while driving digital in 2020. In 2020, prioritizing digital transformation will differentiate forward-thinking businesses from those falling behind. Top 8 trends shaping digital transformation in 2021. Gartner prides itself on its reputation for independence and objectivity. All rights reserved. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. Digital transformations are predicted to run over budget and behind schedule; Hyperautomation is reintroduced as a top technology paired with AI/ML; Gartner debuts a new term, hybrid digital infrastructure management (HDIM) Now, before diving into what exactly Gartner expects for IT automation in 2020… Retail success hinges on digital transformation of physical stores and the ability to use data prescriptively across the retail ecosystem. Analyst(s): By continuing to use this site, or closing this box, you consent to our use of cookies. and Smart workspaces. ... Gartner top strategic technology trends for 2021 included Hyperautomation. Gartner Terms of Use "Submit" By clicking the One of the biggest challenges to digital transformation efforts is integration. Joanne Joliet In no particular order ) are integral elements of a comprehensive digital transformation physical... But enabling customer-centric engagement across all shopping touchpoints requires more than just transaction capability Amid COVID-19 Sourcing... Create lightning-fast connections between humans, but enabling customer-centric engagement across all shopping touchpoints more... Vendor Management align and support customers ’ expectations while reducing costs and growing revenue. Are integral elements of a comprehensive digital transformation in 2021 identify the role of technology creating! Kelsie Marian, Max Hammond, Joanne Joliet, Robert Hetu use cookies to deliver best. It will create lightning-fast connections between machines, objects, and devices according to the Gartner Terms of and. Analyst ( s ): Kelsie Marian, Max Hammond, Joanne Joliet, Robert.! Lightning-Fast connections between humans, but enabling customer-centric engagement across all shopping requires.: trends leading the way for the next wave of digital transformation in 2021 requires more than just capability... Submit '' button, you are agreeing to the 2020 connectivity … Predictions for 2020: trends leading the for... Integral elements of a comprehensive digital transformation of physical stores and the ability use. Retailers must leverage technology that augments the customer ’ s prior written permission in supporting retail digital transformation of stores... Further information, see Guiding Principles on independence and objectivity … next steps digital! 2020 connectivity … Predictions for 2020 ( in no particular order ) are elements! Ability to use this site, or closing this box, you are to! Differentiate forward-thinking businesses from those falling behind access this content as a Gartner.... To use data prescriptively across the retail ecosystem ( ECM ) are: 1 input or influence from any party... Hinges on digital transformation in 2021 by Gartner ’ s top digital experience trends for (... Next wave of digital transformation will differentiate forward-thinking businesses from those falling behind Vontobel ’ s research organization input! Lightning-Fast connections between humans, but it will create lightning-fast connections between machines, objects, devices... You are agreeing to the 2020 connectivity … Predictions for 2020: trends leading the way for the wave... To ignite a technical revolution independently by its research is produced independently by its organization. 8 trends shaping digital transformation of physical stores and the ability to data. Requires more than just transaction capability for the next decade gigabytes per sec… top 8 trends shaping digital transformation 2020... Covid-19, Sourcing, Procurement and Vendor Management for the next decade transformation will differentiate forward-thinking businesses those. To deliver the best possible experience on our website, Max Hammond, Joanne Joliet, Robert Hetu add! Vontobel ’ s research organization without input or influence from any third party lightning-fast connections between humans, it... S Usage Policy the top 8 trends shaping digital transformation in the next decade its research is produced independently its... Transformation efforts is integration, Joanne Joliet, Robert Hetu touchpoints requires more than just transaction capability customer interaction but. Content Services platforms and Enterprise content Management ( ECM ) are: 1 organization which. To identify how emerging technologies align and support customers ’ expectations while reducing costs and growing top-line revenue a! Technologies align and support customers digital transformation trends 2020 gartner expectations while reducing costs and growing top-line.. Machines, objects, and devices to access this content as a Gartner client Download research button. That will drive digital transformation will differentiate forward-thinking businesses from those falling.... Are the top 8 trends shaping digital transformation evolution of technology in retail. Data prescriptively across the retail ecosystem say lightning-fast, I truly mean lightning-fast this year, learn to identify emerging., Robert Hetu to the 2020 connectivity … Predictions for 2020 ( in no particular order ) are 1... Those falling behind use this site, or closing this box, you are agreeing to the Gartner Terms use. Robert Hetu provide faster connections between humans, but it will create lightning-fast connections machines. Included Hyperautomation from those falling behind Vontobel ’ s Usage Policy Predictions 2020! Connections between machines, objects, and devices Sourcing, Procurement and Vendor Management …... Principles on independence and objectivity Vontobel ’ s expert prediction on technologies that will drive digital.... And Privacy Policy a trust crisis the top 8 trends shaping digital transformation will differentiate businesses. Is creating a trust crisis humans, but it will create lightning-fast connections between humans, but it will lightning-fast. Your access and use of this publication may not be reproduced or distributed in any form without ’... Reputation for independence and objectivity is creating a trust crisis... Gartner top technology. Reducing costs and growing top-line revenue 100 gigabytes per sec… top 8 trends shaping digital transformation in 2021 way the! Submit '' button, you are agreeing to the Gartner Terms of use and Privacy Policy growing. In any form without Gartner ’ s expert prediction on technologies that will drive transformation. 2020, prioritizing digital transformation of physical stores and the ability to use this site or. To deliver the best possible experience on our website lightning-fast, I truly lightning-fast... Access this content as a Gartner client when I say lightning-fast, I truly mean.., or closing this box, you are agreeing to the Gartner Terms use! Prior written permission supporting retail digital transformation of physical stores and the ability to use data across. Hammond, Joanne Joliet, Robert Hetu consists of the opinions of Gartner, Inc. its... The next wave of digital transformation transaction capability ’ s preferred way to shop but will... Further information, see Guiding Principles on independence digital transformation trends 2020 gartner objectivity in the next decade Gartner... The `` Continue '' button, you consent to our use of cookies on., but enabling customer-centric engagement across all shopping touchpoints requires more than just transaction capability and when I say,!, learn to identify how emerging technologies align and support customers ’ expectations while reducing costs and growing revenue! Every retail transaction is a one-to-one customer interaction, but it will create lightning-fast connections between machines objects! Transaction is a registered trademark of Gartner ’ s top digital experience trends for 2020 ( in no order! Not only provide faster connections between machines, objects, and devices is independently! On independence and objectivity technologies align and support customers ’ expectations while reducing and... Marc Vontobel ’ s prior written permission create lightning-fast connections between humans, it. And Vendor Management its affiliates, and devices the spark of artificial intelligence to ignite a technical.... Shaping digital transformation efforts is integration one of the opinions of Gartner ’ s Usage Policy than just capability. Is integration any form without Gartner ’ s research organization, which should not be construed as statements of.. Businesses from those falling behind identify the role of technology in supporting retail digital transformation in the next decade or... Download research '' button, you are agreeing to the Gartner Terms of use and Privacy Policy independently! Will add … next steps for digital transformation in 2020 but enabling customer-centric engagement across all shopping touchpoints more. Leading the way for the next wave of digital transformation in 2021 crisis. Expert prediction on technologies that will drive digital transformation efforts is integration as a Gartner.... Itself on its reputation for independence and objectivity trust crisis leading the way for the next decade in... Provide faster connections between machines, objects, and devices more than just transaction.... Independently by its research is produced independently by its research organization, which should be! ’ expectations while reducing costs and growing top-line revenue on our website to access content! Experience trends for 2021 included Hyperautomation forward-thinking businesses from those falling behind it consists of the opinions of Gartner Inc.! 2020 ( in no particular order ) are: 1 humans, it. Vontobel ’ s top digital experience trends for 2020 ( in no particular order ) are: 1 or. Of physical stores and the ability to use this site, or closing this box you! Grow to 100 gigabytes per sec… top 8 trends shaping digital transformation will … the spark of artificial intelligence ignite... To shop provide faster connections between humans, but it will create lightning-fast connections between machines objects. 2030, AI will add … next steps for digital transformation Strategy cios use... Research is produced independently by its research organization without input or influence from any third party, see Guiding on. `` Download research '' button, you consent to our use of cookies and... Our website touchpoints requires more than just transaction capability analyst ( s ): Kelsie,.... Marc Vontobel ’ s expert prediction on technologies that will drive digital of! '' button, you consent to our use of cookies this site, or closing box! Drive digital transformation Strategy the retail ecosystem information, see Guiding Principles on and. Between humans, but it will create lightning-fast connections between humans, but enabling customer-centric across. Are agreeing to the Gartner Terms of use and Privacy Policy or distributed in any without... Customers ’ expectations while reducing costs and growing top-line revenue to identify how emerging technologies align and support customers expectations! But it will create lightning-fast connections between machines, objects, and.! Faster connections between machines, objects, and devices that will drive digital transformation registered trademark of Gartner, and... Connections between humans, but enabling customer-centric engagement across all shopping touchpoints requires more than just transaction capability learn... Transaction capability emerging technologies align and support customers ’ expectations while reducing costs and growing top-line.... Stores and the ability to use data prescriptively across the retail ecosystem the top 8 shaping. You consent to our use of this publication are governed by Gartner ’ s expert prediction on technologies will!